Yep I was all prepared to shout at whoever picked up the phone and ask for the manager as my return label has still not come and my son is ill and I have a doctor's appointment which I had to fix for afternoon as you know how long it takes to hold the line. And then....
I got Admin Darryn on the phone and all my anger was diffused. He was so nice and he apologized . BTW there was no record of my Friday phone call. Grrr...
He is trying to fix this for me.
He raised my hope back a little though I would still like a WORKING PRODUCT FROM DAY 1 FROM PC!!!
Now I feel a whole lot better after I shouted the last line.[lol]
I know better than to be angry at the customer CS for PC's mistakes as these are people who just work there but this time I was justified I think as ha ha - my call was not in the database!!! And if I had not called I would have waited and waited!! Well until atleast Mike's arrival in Houston. I could always hold him for Ransom right :) Then all circle members and PC would have ensured that I got a working Imagine pronto :)
