f The Bugbytes: Some info about buying used Gypsies and the after warranty

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Welcome to The Bug Bytes a site/blog mainly for Papercrafting and some photography and other stuff thrown in here & there. Add in some die cutting machine, scrapbooking tools, cameras, scissors , glue and...... My name is Pam. If you have been redirected from Papillon Digital Design you have come to the right place.Hope you get inspired by the projects, videos and files. Would love it if you could leave comments and become a follower. (Word verification is turned ON to avoid spam. Sorry for that inconvenience.) Would love it if you would also share your project here . If you find a linky under the post do share your project by posting link there or if you do not find a linky post your link in the comments.Thank you for visiting. The website Papillon digital designs has changed to Papillon Digital Design so if the link gives and error or takes you to page with chinese characters then please drop the 's' in the link at the end of papillondigitaldesigns and try . That is change papillondigitaldesigns to papillondigitaldesign and try the link.

April 12, 2010

Some info about buying used Gypsies and the after warranty

When I asked what PC's procedure was for buying used Gypsies (of course the  seller has to include the linked cartridges according  to EULA)
So here is the answer I got from PC CS
"we have the ability to unregister a Gypsy, so another owner can register it in their name.  They would just need to call in and explain that they have purchased an unlinked Gypsy.  However,  a used Gypsy has no warranty protection from Provo Craft,as stated in,  EULA .   Also E-Bay is flagging used Gypsys and removing them from their auction site, to avoid any 3rdparty disputes.  So be aware when using E-Bay to buy or sell the Gypsy and cartridges.

This was found in another thread in the MB also a reply from PC to another customer when they asked about After warranty program and I quote again
Thank you for contacting us. 
Gypsy Devices Out of Warranty or Lost/Stolen
If the Gypsy is out of warranty or lost or stolen, you will need to purchase another Gypsy from any retail store.  Because cartridges can only be linked to one Gypsy, you will need to send the new Gypsy to Provo Craft so there can be a transfer of their serial number to the new Gypsy before they are able to link their cartridges to their new Gypsy.
Note: They are working to automate this process in the near future. You will be able to do this on-line.  We will update you with information regarding this process update.
Step One: You will need to contact Provo Craft and advise them that you are sending in a new Gypsy to have the serial number reset. Provo Craft Customer Support will need to make sure of the following:
·         The machine is registered
·         All of the customer information is verified, including email address
·         An Incident number is open with all of the customer’s information, including the serial number.
·         You will be given all return instructions by Customer Support.
·         You will have a return label sent to them via email.
Note:   If you cannot provide a serial number, they can send the Gypsy with one of the linked cartridges if needed.
Step Two: Provo Craft will provide you with a confirmation number.  You will need to include this confirmation number with their replacement Gypsy.  You will need to attach the return label to the outside of the package.
Step Three:  You will need to write on the outside of their package:
Attention Gypsy Machine Reset
Customer Support Department
Provo Craft
Confirmation #

Keep in mind in the future there may be a charge to do this. 


So that's the info folks.


Sheila aka SassyLady said...

Thank you for running this as it helps to know what to expect and what to do in case our Gypsy is stolen. I like that they are working on doing this online in the future rather than send in.

flowerdisco said...

better doing it online that pc taking forever to send back :( according to stories on the MB this is.

"kind encouraging and inspiring words"

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